{"id":45325,"date":"2026-10-15T07:16:41","date_gmt":"2026-10-15T00:16:41","guid":{"rendered":"https:\/\/tct.vn\/blog\/mckinsey-khien-ung-vien-phai-gap-doi-cong-suc-khi-doi-dau-voi-khach-hang-ai-gia\/"},"modified":"2026-10-15T07:16:41","modified_gmt":"2026-10-15T00:16:41","slug":"mckinsey-khien-ung-vien-phai-gap-doi-cong-suc-khi-doi-dau-voi-khach-hang-ai-gia","status":"publish","type":"post","link":"https:\/\/tct.vn\/blog\/mckinsey-khien-ung-vien-phai-gap-doi-cong-suc-khi-doi-dau-voi-khach-hang-ai-gia\/","title":{"rendered":"McKinsey khi\u1ebfn \u1ee9ng vi\u00ean ph\u1ea3i g\u1ea5p \u0111\u00f4i c\u00f4ng s\u1ee9c khi \u0111\u1ed1i \u0111\u1ea7u v\u1edbi kh\u00e1ch h\u00e0ng AI gi\u1ea3"},"content":{"rendered":"<p>C\u00f4ng ty t\u01b0 v\u1ea5n McKinsey &amp; Company s\u1ebd y\u00eau c\u1ea7u m\u1ed9t s\u1ed1 \u1ee9ng vi\u00ean c\u1ea5p \u0111\u1ed9 \u0111\u1ea7u v\u00e0o th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n 10 ph\u00fat v\u1edbi m\u1ed9t m\u00f4 ph\u1ecfng AI c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a quy tr\u00ecnh ph\u1ecfng v\u1ea5n, theo The Wall Street Journal. The AI simulation... [N\u1ed9i dung \u0111\u1ea7y \u0111\u1ee7 v\u00e0 h\u00ecnh \u1ea3nh \u0111\u00e3 \u0111\u01b0\u1ee3c \u1ea9n \u0111\u1ed1i v\u1edbi c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng]<\/p>","protected":false},"excerpt":{"rendered":"<p>McKinsey \u0111ang th\u1eed nghi\u1ec7m m\u1ed9t cu\u1ed9c ph\u1ecfng v\u1ea5n 10 ph\u00fat v\u1edbi m\u00f4 h\u00ecnh AI gi\u1ea3 l\u1eadp kh\u00e1ch h\u00e0ng, khi\u1ebfn \u1ee9ng vi\u00ean ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf. M\u00f4 ph\u1ecfng n\u00e0y ph\u1ea3n \u00e1nh 80% th\u00e1ch th\u1ee9c h\u00e0ng ng\u00e0y c\u1ee7a t\u01b0 v\u1ea5n, \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng v\u00e0 ki\u1ec3m tra linh... [N\u1ed9i dung \u0111\u1ea7y \u0111\u1ee7 v\u00e0 h\u00ecnh \u1ea3nh \u0111\u00e3 \u0111\u01b0\u1ee3c \u1ea9n \u0111\u1ed1i v\u1edbi c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[568,16],"tags":[],"class_list":["post-45325","post","type-post","status-publish","format-standard","hentry","category-ai-tools","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/posts\/45325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/comments?post=45325"}],"version-history":[{"count":0,"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/posts\/45325\/revisions"}],"wp:attachment":[{"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/media?parent=45325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/categories?post=45325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tct.vn\/blog\/wp-json\/wp\/v2\/tags?post=45325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}